Sector: Business, Administration and Law
NCFE LEVEL 1 CERTIFICATE IN CUSTOMER SERVICE
This qualification is suitable for learners aged pre-16 and above.
This qualification provides learners with the skills and knowledge required to successfully work in customer services. It will also build learners’ knowledge of the principles of customer service.
About this qualification:
This is a regulated qualification. The regulated number for this qualification is 601/3972/9. This is a cross sector qualification aimed at current and prospective customer service workers. This qualification covers the skills and knowledge needed to be a customer service worker, covering competencies applicable to a wide range of contexts. This qualification may be eligible for funding.
Aims and objectives of this qualification:
This qualification aims to:
This qualification is designed for learners aged pre-16 and above who are working in or are looking to work in a customer service role or similar. There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification. This qualification is suitable for learners aged pre-16 and above.
For further guidance on funding, please contact us